Frequently asked questions
"You can only place an order with us if you are registered with the Chamber of Commerce. This applies to Dutch companies. If you are based abroad, the criterion is that you have a VAT number."
"No, we don't have a paper catalog. Our entire collection can be viewed and ordered on our webshop. You can request access to our webshop by filling out the contact form. Upon approval, you will receive a confirmation of your registration with the login details via email."
"For first-time orders, we require payment in advance via a pro forma invoice. The order will be prepared for dispatch once payment has reached our bank account. The order can be collected or it will be dispatched depending on what is agreed. The lead time varies per country, you can contact our salessupport department ([email protected]) for more information."
"To pay invoices, please see the bank account details at the bottom of the proforma-invoice."
Register and log-in
"You can request access to our webshop by filling out the contact form. Upon approval, you will receive a confirmation of your registration with the login details via email."
"Click on “forgotten password” in the webshop. Enter your e-mail address on the screen that appears next. To reset your password, click on the link in the message sent to the email address you provided."
"For each order a minimum order value applies, delivery is free. We advice you to contact your accountmanager or our salessupport department ([email protected]) for more information about our minimum order values. Naturally, you can also collect your order from our warehouse in Eindhoven (Netherlands). You do however need to make an appointment with our salessupport department ([email protected]). The minimum order value still applies in this case."
"We do not make use of dropshipping."
"Unfortunately, we do not have a track & trace system for tracking your shipment. To receive an update you can always contact us by sending an e-mail to [email protected]."
"Please send an e-mail to [email protected]. In the e-mail please include a picture of the damage and state how many units of the shipment are damaged."
"Unfortunately it is not possible to return an item."
"If items are damaged on receipt, please send an e-mail to [email protected]. In the e-mail please include a picture, the article number and the amount of damaged items. We will resolve the matter as soon as possible."